PVYservice Desk

A top helpdesk & service software that meets the needs of organizations seeking only customer satisfaction and help desk for their goods returns, repair or online store activities, to IT support tickets, merging tickets, with integrated SLA queue and workflow management, it offers multi-channel inbound, web-hooks, plugins as well as social media integration, a REST API, calendar and cloud integration, SLAs, groups, domain specific routing, macros, text modules and response templates up to live chat integration and automation with trigger definitions.

A reporting system which prepares the KPIs as they are also meaningful. Also the knowledge base can be filled multilingual, branding options according to URL, it is also next to team also client capable. Rounded off with time tracking. Unused functions can be conveniently disabled.

LDAP and calendar integration with holidays, absences with substitution are only one of 500 possible settings.

Ticket channels include live chat, email accounts, customizable forms, SMS, Google, Microsoft365, Twitter, Facebook and Telegram by default. Further more, CTI for VoIP is being supported, to route only relevant tickets and notifications to your agents.